Free Theme Support
For Free themes, we only offer support related to bugs found. No other support is included. Private support is not included. Response times may not be immediate.
Support can be obtained through the WordPress.org Forum:
Pro Theme Support
1. FRANCHI DESIGN provides free technical support for purchased theme and extension via ticket system. In general, this support is not available for FREE products.
2. For the product installation, FRANCHI DESIGN asks buyers to refer to the installation instructions given in the product documentation.
3. In the case of extensions defects that do not result from any fault of the buyer’s and which have not been reasonably apparent during checking of the system requirements and testing before the purchase even under compliance with the required diligence, support will be free of charge.
4. Support is available for any theme purchased from FRANCHI DESIGN for 6 months after the purchase date, or as long as the subscription is renewed. Support includes the rectifying of issues arising from packaged theme features, bug fixes and basic usage questions. FRANCHI DESIGN does not offer support for WordPress itself (default modules of WordPress), or does not provide support for any third-party extensions you might choose to use with your purchased FRANCHI DESIGN theme or modules, troubleshooting issues occurring in versions of Internet Explorer older than version 8, WordPress Version < 3.0 or customization.
We are unable to provide support that requires us to view websites with questionable content. Such content includes, but is not limited to, pornography, prostitution, racist content, possible scams, etc.
5. To request support you need to open a ticket in the Support.
6. Support hours : Our official support hours are between 9AM and 6PM (IT time) Monday – Friday.