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Terms and licenses

Refund – 30 days, no question asked

If you’re not happy with our product or support, you can ask for refund within 30 days, No Question Asked. Once refund request is sent, you will get a full refund. To request a refund please submit a request that contains your Transaction ID.

Moreover, please notice that refund policy won’t be applied for discounted and sale off items under no circumstance


Upgrades

We guarantee our products up-to-date with latest version of WordPress. FRANCHI DESIGN provide free upgrades for products customers bought. When any upgrade is available, you can download it from each download category section.  


Technical Support

1. FRANCHI DESIGN provides free technical support for purchased theme and extension via ticket system. In general, this support is not available for FREE products. 2. For the product installation, FRANCHI DESIGN asks buyers to refer to the installation instructions given in the product documentation. 3. In the case of extensions defects that do not result from any fault of the buyer’s and which have not been reasonably apparent during checking of the system requirements and testing before the purchase even under compliance with the required diligence, support will be free of charge. 4. Support is available for any theme purchased from FRANCHI DESIGN for a year after the purchase date, or as long as the annual subscription is renewed. Support includes the rectifying of issues arising from packaged theme features, bug fixes and basic usage questions. We do not provide support for our FREE themes. FRANCHI DESIGN does not offer support for WordPress itself (default modules of WordPress), or does not provide support for any third-party extensions you might choose to use with your purchased FRANCHI DESIGN theme or modules, troubleshooting issues occurring in versions of Internet Explorer older than version 8, WordPress Version < 3.0 or customization.

We are unable to provide support that requires us to view websites with questionable content. Such content includes, but is not limited to, pornography, prostitution, racist content, possible scams, etc.


For Free Themes/Extensions Licences

When you purchase any free extension or free themes on our site, it means that you will get the free single license. In other words, you can’t use a free extension/themes to create the commercial theme that you sell on your site or ThemeForest.  

The license you purchase is valid only for installation on a site, if you need to install it on another site you have to buy another license.
If you change site, ie if the one you installed it on is closed, you can install it on another site.